FAQ
SHIPPING
Where do you ship to?
Domestic
We ship anywhere within the U.S. We also ship to PO/FBO/APO addresses.
International
We ship to over 200 countries worldwide. *We cannot ship to international PO boxes.*
Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Nauru, Nepal, Netherlands, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Réunion, Romania, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa (8 of 9 provinces), South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Somalia
Once I place my order, can I change the delivery address?
We process orders as quickly as possible, but if you need to make a change please contact us and we will do our best to help!
Can I change the billing address for my order?
No, unfortunately we are unable to change the billing address of your order once it is placed. But, if your order was confirmed, you should have nothing to worry about! As long as your shipping address is correct, you will be able to receive your order.
How can I check the status of my order?
Order details are available under your account section. We’ll also send you an email with a tracking number as soon as your package ships.
Can I cancel or change my order?
We process orders as quickly as possibly (typically in one business day), but if you need to cancel or change anything, please contact us right away and we will do our best to help!
What domestic shipping options do you offer and what do they cost?
1. Continental US: Standard (3-7 business days): $4.95 / Free on orders over $49
2. AK, HI, PR, APO/FBO: USPS Priority Mail (5-10 business days): $45
3. 2 day shipping (2 business days): $18
4. Overnight (1 business day): $35
a. For expedited same-day processing, orders must be placed by 12pm EST M-F.
b. Due to COVID-19, expedited shipping cannot be guaranteed and may be delayed.
What international shipping options do you offer and what do they cost?
Standard International Shipping (up to 21 business days) *Shipping and taxes determined at checkout based on location. We cannot ship to international PO boxes.
Please note we cannot guarantee shipping timeframes and are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from FedEx to the local carrier in your country, or air/ground transportation strikes or delays; nor any extra fees, customs, or back-end charges once the package has crossed the U.S. borders.
Packages undeliverable by FedEx and/or their international shipping partners will be canceled and refunded once received and processed at our fulfillment center.
I recieved broken items in my order.
We do our best to get your order to you in perfect condition. If you receive anything that looks strange, please email love@hellobubble.com photos of your broken products—including a picture of the 4-digit lot code. The lot code is located on the back of the bottle beneath the “hellobubble.com.” Please contact us within 14 days of delivery, and we’ll help to make it right ASAP.
I received a package, but it wasn’t my order.
Oh no! We’re so sorry for the mixup. Please email our care team at love@hellobubble.com with your order number and the following info:
Your original order/confirmation number
Your best shipping address
The products you did receive
Please note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent ASAP!
My order never arrived. I’m worried the shipment has been lost or stolen. What do I do?
We understand how frustrating this is—text or email us so we can help! Please also note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent out ASAP.
RETURNS + EXCHANGES
Can you return / exchange skincare products?
Due to the nature of the products, we are not able to offer returns or exchanges once an order has shipped out.
Can I return a Bubble product that I purchased from a retail store through hellobubble.com?
If you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. We do not accept returns through hellobubble.com.
ONLINE ORDERING
The product I want is out of stock…will it be available again?
We would love to know which item(s) you are interested in. Please contact us and we can give you more info!
Where can I purchase Bubble products?
You can purchase Bubble online through ou website or on Beautybay.com. And in an effort to make our products available in more places where you shop, we’re excited to announce that we are now in Ulta, CVS, Amazon, Beauty Bay, and US + Canadian Walmarts! And if you live in the UK no worries, we have you covered. Check us out at Boots!
Can I purchase Bubble on Amazon?
For Sales on the Amazon platform, the Bubble brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Bubble brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.
Can I use more than one promo code at a time?
Only one promo can be applied to each order. Offers cannot be combined or stacked.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal, Applepay, Klarna, and Venmo.
For Venmo, please make sure you enable on-line payments through the Venmo app.